How To Fix CRM_GAG_VAL020 - Application item is being distributed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GAG_VAL - Message class for agreement

• Message number: 020

• Message text: Application item is being distributed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GAG_VAL020 - Application item is being distributed ?

  The SAP error message CRM_GAG_VAL020 indicates that an application item is currently being distributed. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to process or modify an item that is in the process of being distributed to other systems or components.
  Cause:
  
  Ongoing Distribution: The item is actively being distributed to another system (like SAP ERP or another CRM instance), and the system does not allow modifications during this process.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If an item is locked for distribution, any attempt to change it will trigger this error.
  Long-running Processes: Sometimes, the distribution process may take longer than expected due to system performance issues or large data volumes.
  
  Solution:
  
  Wait and Retry: If the distribution process is still ongoing, wait for it to complete. You can check the status of the distribution in the relevant transaction (e.g., using transaction codes like SM37 for job monitoring).
  Check for Locks: Use transaction SM12 to check for any locks on the item. If you find a lock that is no longer valid (e.g., due to a failed process), you may need to delete the lock.
  Monitor Distribution Jobs: Use transaction SM37 to monitor background jobs related to distribution. If a job is stuck, you may need to analyze it further or contact your basis team for assistance.
  Review Custom Code: If you have custom code that interacts with the CRM application, ensure that it properly handles distribution scenarios and does not attempt to modify items that are in the process of being distributed.
  Consult Documentation: Check SAP Notes and documentation for any specific guidance related to this error message. There may be updates or patches that address known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM12 (Lock Entries), and CRMD_ORDER (CRM Order Management).
  SAP Notes: Search for SAP Notes related to CRM_GAG_VAL020 for any specific fixes or recommendations from SAP.
  System Performance: If distribution processes are frequently taking too long, consider reviewing system performance and optimizing the distribution setup.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult SAP's support channels for further assistance.