How To Fix CRM_FS_XPRA01004 - Could not read information; processing cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_XPRA01 - Messages for XPRA CRMC_CP_2000138

• Message number: 004

• Message text: Could not read information; processing cancelled

What causes this issue?

The information for the active upgrade could not be read.

System Response

Processing is cancelled.

How to fix this error?

Please contact technical support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_XPRA01004 - Could not read information; processing cancelled ?

  The SAP error message CRM_FS_XPRA01004: Could not read information; processing cancelled typically occurs during the execution of a program or transaction in the SAP CRM (Customer Relationship Management) system. This error can arise due to various reasons, including issues with data consistency, missing configuration, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data that the program is trying to access, such as missing or corrupted records.
  Configuration Issues: The system may not be properly configured for the specific functionality being accessed, leading to the inability to read necessary information.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access certain data.
  Database Issues: There could be issues with the database itself, such as locks or corruption.
  Transport Issues: If the error occurs after a transport, it may be due to missing objects or dependencies that were not transported correctly.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for missing or inconsistent data.
  Run consistency checks or reports specific to the CRM module to identify and resolve data issues.
  
  
  
  Review Configuration:
  
  Ensure that all necessary configurations for the CRM module are in place. This may involve checking customizing settings in transaction SPRO.
  Verify that all required business processes and settings are correctly configured.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the data. This can be checked in transaction SU53 after the error occurs.
  If needed, consult with your security team to adjust roles and authorizations.
  
  
  
  Database Health Check:
  
  Check the database for locks or other issues. You may need to consult with your database administrator to ensure that the database is functioning correctly.
  Run database consistency checks if applicable.
  
  
  
  Transport Management:
  
  If the error occurred after a transport, verify that all necessary objects were included in the transport request.
  Check the transport logs for any errors or warnings that may indicate missing objects.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can set breakpoints in the relevant program to identify where the error occurs and gather more information about the context of the error.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. You can search for the error message or related keywords.
  Community Forums: SAP Community and other forums may have discussions or solutions shared by other users who have encountered the same issue.
  Documentation: Review the official SAP documentation for the CRM module to ensure that all prerequisites and configurations are met.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.