How To Fix CRM_FS_IDO_IMPL002 - Card is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_IDO_IMPL - Messages Relevant for Identification Object

• Message number: 002

• Message text: Card is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_IDO_IMPL002 - Card is not active ?

  The SAP error message "CRM_FS_IDO_IMPL002: Card is not active" typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with field service management or similar functionalities. This error indicates that the card (which could refer to a customer card, service card, or similar entity) is not in an active state, meaning it cannot be used for the intended operation.
  Cause:
  
  Inactive Card Status: The card may have been set to an inactive status in the system. This can happen due to various reasons, such as the card being deactivated by a user or an automated process.
  Data Integrity Issues: There may be inconsistencies in the data that prevent the card from being recognized as active.
  Configuration Issues: The system configuration may not allow certain cards to be active based on business rules or settings.
  User Permissions: The user attempting to access the card may not have the necessary permissions to view or activate the card.
  
  Solution:
  
  Check Card Status: Verify the status of the card in the system. You can do this by navigating to the relevant transaction or using the appropriate report to check the card's status.
  Activate the Card: If the card is indeed inactive, you may need to activate it. This can typically be done through the relevant transaction in SAP, such as using the "Change" function for the card and setting it to active.
  Review Configuration: Check the configuration settings related to card management in your SAP system. Ensure that the settings allow for the card to be active.
  User Permissions: Ensure that the user has the necessary permissions to access and activate the card. This may involve checking user roles and authorizations in the system.
  Consult Documentation: Refer to SAP documentation or help resources for specific steps related to your version of SAP CRM, as the process may vary slightly depending on the version and customization of your system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may be used to manage cards and service orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions for specific scenarios.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.