How To Fix CRM_FS_FRA019 - Item &1: CRM document and the billing document are not consistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_FRA - Floating Rate Adjustment errors

• Message number: 019

• Message text: Item &1: CRM document and the billing document are not consistent

What causes this issue?

The CRM document does not match the billing documents.

How to fix this error?

Check the billing status of the billing request items and the billing
documents for inconsistencies. The system can adjust the floating rate
only if the documents are consistent.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_FRA019 - Item &1: CRM document and the billing document are not consistent ?

  The SAP error message CRM_FS_FRA019 indicates that there is an inconsistency between a CRM document (such as a service order or a sales order) and the corresponding billing document. This inconsistency can arise from various reasons, and resolving it typically involves identifying the root cause and taking corrective actions.
  Causes of the Error
  
  
  Data Mismatch: The data in the CRM document and the billing document may not match. This can include discrepancies in item quantities, pricing, or other relevant fields.
  
  
  Document Status: The status of the CRM document may not allow for billing. For example, if the CRM document is in a status that does not permit billing, this error may occur.
  
  
  Incomplete Data: Required fields in either the CRM document or the billing document may be incomplete or missing.
  
  
  Changes After Billing: If changes were made to the CRM document after the billing document was created, this could lead to inconsistencies.
  
  
  Custom Logic or Enhancements: Custom developments or enhancements in the system may lead to unexpected behavior or inconsistencies.
  
  
  Solutions
  
  
  Check Document Status: Verify the status of both the CRM document and the billing document. Ensure that the CRM document is in a status that allows for billing.
  
  
  Review Data Consistency: Compare the relevant fields in both documents (e.g., item quantities, pricing, and other attributes) to identify any discrepancies. Make necessary adjustments to ensure consistency.
  
  
  Reprocess the Billing Document: If the billing document is incorrect, you may need to reverse or cancel it and then recreate it based on the correct CRM document.
  
  
  Update CRM Document: If the CRM document has been changed after the billing document was created, update the billing document accordingly or recreate it based on the updated CRM document.
  
  
  Check for Custom Logic: If there are custom developments in your SAP system, review them to ensure they are not causing the inconsistency.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on known issues.
  
  
  System Logs and Traces: Review system logs and traces to identify any underlying issues that may not be immediately apparent.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, VF01 (Create Billing Document), and VF02 (Change Billing Document) to navigate and manage documents effectively.
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on CRM and billing processes.
  
  
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the CRM_FS_FRA019 error and implement a solution to resolve the inconsistency between the CRM document and the billing document.