How To Fix CRM_FS_CHANGE770 - Object quantitites inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 770

• Message text: Object quantitites inconsistent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE770 - Object quantitites inconsistent ?

  The SAP error message "CRM_FS_CHANGE770: Object quantities inconsistent" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is a mismatch in the quantities of objects (like products, services, or resources) in a transaction or document. This inconsistency can arise due to various reasons, such as:
  Causes:
  
  Data Entry Errors: Manual entry of quantities that do not match the expected values in the system.
  Concurrent Updates: Multiple users or processes trying to update the same object simultaneously, leading to conflicts.
  Incomplete Transactions: If a transaction was not completed properly, it might leave the system in an inconsistent state.
  Custom Code Issues: If there are custom enhancements or modifications in the system, they might not handle quantity updates correctly.
  Integration Issues: Problems with data synchronization between different systems (e.g., between CRM and ERP) can lead to inconsistencies.
  
  Solutions:
  
  Check Data Entry: Review the quantities entered in the transaction and ensure they are correct and consistent with the expected values.
  Reprocess the Transaction: If the transaction was interrupted or incomplete, try to reprocess it to see if it resolves the inconsistency.
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the inconsistency.
  Consistency Check: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the status of the order and ensure that all related objects are consistent.
  Custom Code Review: If there are custom developments, review the code to ensure it correctly handles quantity updates and does not introduce inconsistencies.
  Data Synchronization: If the issue is related to integration with other systems, ensure that data synchronization processes are functioning correctly and that there are no errors in the middleware or interfaces.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is a recurring problem or if you suspect a bug in the system.
  Documentation: Review SAP documentation related to CRM order management and error handling for more insights into managing object quantities.
  
  By following these steps, you should be able to identify the cause of the inconsistency and take appropriate actions to resolve the error.