How To Fix CRM_FS_CHANGE731 - Error in error handling

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 731

• Message text: Error in error handling

What causes this issue?

An error occurred during error handling.

System Response

The processing was canceled with an error.

How to fix this error?

Notify your system administrator.

Procedure for System Administrators

Check the error Customizing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE731 - Error in error handling ?

  The SAP error message "CRM_FS_CHANGE731 Error in error handling" typically indicates that there is an issue with the processing of a change request in the SAP CRM (Customer Relationship Management) system, particularly related to the Field Service Management (FSM) component. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying business logic.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the records being processed, such as service orders, activities, or other related objects.
  Configuration Issues: Incorrect configuration settings in the CRM system or FSM module can lead to errors during processing.
  Authorization Issues: The user may not have the necessary permissions to perform the action that triggered the error.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may not be handling certain scenarios correctly.
  System Bugs: There may be known bugs in the version of SAP CRM you are using that could lead to this error.
  
  Solutions:
  
  Check Data Integrity: Review the data associated with the transaction that caused the error. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Configuration: Verify the configuration settings in the CRM and FSM modules. Ensure that all necessary settings are correctly configured.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the action.
  Debugging: If you have access to the development environment, you can debug the process to identify where the error is occurring. This may require the help of a developer or SAP consultant.
  Check for Notes and Patches: Look for SAP Notes or patches related to this error message. SAP frequently releases updates to address known issues.
  Consult Documentation: Review the official SAP documentation for any specific guidance related to the error message.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  SAP Notes: Search the SAP Support Portal for notes related to "CRM_FS_CHANGE731" to find any specific fixes or workarounds.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing service orders.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.