How To Fix CRM_FS_CHANGE042 - Error changing the CUSTOMER_I segment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 042

• Message text: Error changing the CUSTOMER_I segment

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Contact Technical Support.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE042 - Error changing the CUSTOMER_I segment ?

  The SAP error message CRM_FS_CHANGE042 typically occurs in the context of the SAP CRM (Customer Relationship Management) system when there is an issue with changing the CUSTOMER_I segment of a business partner or customer record. This error can arise due to various reasons, including data inconsistencies, missing mandatory fields, or issues with the underlying data model.
  Causes:
  
  Missing Mandatory Fields: The CUSTOMER_I segment may have mandatory fields that are not filled in, leading to the error.
  Data Inconsistencies: There may be inconsistencies in the data being submitted, such as invalid values or formats.
  Authorization Issues: The user may not have the necessary authorizations to make changes to the CUSTOMER_I segment.
  Business Logic Constraints: Certain business rules or logic may prevent changes to the CUSTOMER_I segment under specific conditions.
  Technical Issues: There could be underlying technical issues, such as problems with the database or the application server.
  
  Solutions:
  
  Check Mandatory Fields: Ensure that all mandatory fields in the CUSTOMER_I segment are filled out correctly. Review the documentation or configuration to identify which fields are required.
  Validate Data: Check the data being submitted for any inconsistencies or invalid formats. Ensure that the data adheres to the expected formats and values.
  Review Authorizations: Verify that the user has the necessary authorizations to make changes to the CUSTOMER_I segment. If not, consult with your SAP security team to obtain the required permissions.
  Consult Business Rules: Review any business rules or logic that may be preventing the change. This may involve consulting with business analysts or functional consultants.
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise in SAP development.
  Check SAP Notes: Look for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that fix known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) or CRM_ORDER (for CRM orders) to navigate and troubleshoot the issue.
  SAP Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to CRM and business partner management for additional context and troubleshooting steps.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.