How To Fix CRM_FICA010 - No valid record found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FICA - Messages for Financial Customer Care

• Message number: 010

• Message text: No valid record found

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Create a record in the customizing activity.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FICA010 - No valid record found ?

  The SAP error message CRM_FICA010: No valid record found typically occurs in the context of the SAP Customer Relationship Management (CRM) and Financial Accounting (FICA) modules. This error indicates that the system could not find a valid record for the operation you are trying to perform, which could be related to billing, payment processing, or account management.
  Causes:
  
  Missing Data: The record you are trying to access may not exist in the database. This could be due to data not being created or saved properly.
  Incorrect Selection Criteria: The parameters or criteria used to search for the record may be incorrect or too restrictive.
  Data Synchronization Issues: If there are issues with data synchronization between CRM and FICA, it may lead to records not being available in one of the systems.
  Authorization Issues: The user may not have the necessary permissions to view or access the records.
  Configuration Issues: There may be configuration problems in the system that prevent the records from being retrieved.
  
  Solutions:
  
  Check Data Existence: Verify that the record you are trying to access actually exists in the database. You can do this by checking the relevant tables or using transaction codes to search for the record.
  Review Selection Criteria: Ensure that the selection criteria you are using to search for the record are correct. Try broadening the search parameters to see if the record can be found.
  Data Synchronization: If you suspect data synchronization issues, check the integration settings between CRM and FICA. You may need to run synchronization jobs or check for errors in the data transfer process.
  User Authorizations: Confirm that the user has the necessary authorizations to access the records. You may need to consult with your SAP security team to review and adjust user roles and permissions.
  Check Configuration: Review the configuration settings in both CRM and FICA to ensure that they are set up correctly. This may involve checking the customizing settings related to billing, account management, or integration points.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, FBL1N, or FBL5N to check for records in the respective modules.
  SAP Notes: Search for SAP Notes related to the error message for any known issues or patches that may address the problem.
  Documentation: Review SAP documentation for CRM and FICA for best practices on data management and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.