How To Fix CRM_FICA002 - Incorrect backend release; activate corresponding ERP business function

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FICA - Messages for Financial Customer Care

• Message number: 002

• Message text: Incorrect backend release; activate corresponding ERP business function

What causes this issue?

You activated switch &V1& by activating the corresponding business
function in the CRM system. This requires a corresponding backend
release, and a corresponding active business function in the ERP system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Activate the corresponding business function in the ERP system.
For further information on which business function to activate in the
ERP system, refer to the CRM business function documentation.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FICA002 - Incorrect backend release; activate corresponding ERP business function ?

  The SAP error message CRM_FICA002 indicates that there is a mismatch between the versions of the SAP CRM (Customer Relationship Management) and the backend ERP (Enterprise Resource Planning) system. Specifically, it suggests that a required business function in the ERP system is not activated, which is necessary for the integration between CRM and ERP to function correctly.
  Cause:
  
  Version Mismatch: The CRM system is expecting a certain version of the ERP backend that has specific business functions activated.
  Missing Business Function: The required business function in the ERP system is not activated. This can happen if the ERP system is not updated or if the necessary business functions were not enabled during the configuration.
  Configuration Issues: There may be configuration issues in either the CRM or ERP system that prevent proper communication.
  
  Solution:
  
  Check ERP Version: Verify that the ERP system version is compatible with the CRM version you are using. You can check the SAP notes or documentation for compatibility information.
  Activate Business Function:
  
  Go to the ERP system.
  Use transaction code SFW5 to access the Business Function Activation.
  Look for the relevant business function that is required for CRM integration (often related to Financial Accounting or Contract Accounts Receivable and Payable).
  Activate the necessary business function.
  
  
  Transport Changes: If you have made changes in the ERP system, ensure that they are transported correctly to the CRM system if applicable.
  Check SAP Notes: Look for any relevant SAP Notes that might provide additional guidance or patches related to this error.
  System Refresh: After activating the business function, it may be necessary to refresh or restart the systems to ensure that the changes take effect.
  
  Related Information:
  
  SAP Notes: Always check the SAP Support Portal for specific notes related to the error message. These notes can provide additional context, troubleshooting steps, or patches.
  Documentation: Review the official SAP documentation for both CRM and ERP systems to understand the dependencies and requirements for integration.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  
  By following these steps, you should be able to resolve the CRM_FICA002 error and ensure proper integration between your SAP CRM and ERP systems.