How To Fix CRM_EXTBTIL011 - Document is not a valid predecessor document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EXTBTIL - General Message Class for Interaction Layer

• Message number: 011

• Message text: Document is not a valid predecessor document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EXTBTIL011 - Document is not a valid predecessor document ?

  The SAP error message CRM_EXTBTIL011: Document is not a valid predecessor document typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the document flow or the relationship between documents in the system. This error can arise in various scenarios, such as when trying to create a follow-up document (like a sales order or service order) from a predecessor document (like a quotation or service request) that is not in a valid state or does not exist.
  Causes:
  
  Invalid Document Status: The predecessor document may be in a status that does not allow for follow-up documents to be created. For example, if the predecessor document is not yet approved or is in a canceled state.
  Document Type Issues: The document type of the predecessor may not be compatible with the type of document you are trying to create.
  Missing Document: The predecessor document may not exist in the system, or there may be a typographical error in the document number.
  Authorization Issues: The user may not have the necessary authorizations to access the predecessor document.
  Configuration Issues: There may be configuration settings in the system that restrict the creation of follow-up documents from certain types of predecessor documents.
  
  Solutions:
  
  Check Document Status: Verify the status of the predecessor document. Ensure that it is in a valid state for creating a follow-up document (e.g., it should be approved and not canceled).
  Verify Document Type: Ensure that the document type of the predecessor is compatible with the document type you are trying to create. Check the configuration settings in the system if necessary.
  Confirm Document Existence: Double-check the document number you are using to ensure it exists in the system. You can search for the document using transaction codes like CRM_DNO_MONI or CRM_ORDER to find the document.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the predecessor document. This may involve checking roles and permissions in the SAP system.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review the settings related to document flow and ensure that they are correctly set up to allow the creation of follow-up documents.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_DNO_MONI, and CRM_ORDERADM_I for managing and monitoring documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that may address this error.
  Documentation: Review SAP documentation related to document flow in CRM to understand the relationships and dependencies between different document types.
  
  If the problem persists after checking the above points, it may be beneficial to engage with your SAP support team or consult SAP's customer support for further assistance.