How To Fix CRM_EVENT002 - Unable to determine an item with GUID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EVENT - Message Class for Event Handler in CRM Transaction

• Message number: 002

• Message text: Unable to determine an item with GUID &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EVENT002 - Unable to determine an item with GUID &1 ?

  The SAP error message CRM_EVENT002: Unable to determine an item with GUID &1 typically occurs in the SAP Customer Relationship Management (CRM) system when the system is unable to find a specific item or object identified by the Global Unique Identifier (GUID) provided in the error message. This can happen for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Invalid GUID: The GUID provided may not correspond to any existing item in the system. This could be due to a typo or an incorrect reference.
  Data Deletion: The item associated with the GUID may have been deleted or archived, making it unavailable for retrieval.
  Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to discrepancies in data.
  Authorization Issues: The user may not have the necessary authorizations to access the item associated with the GUID.
  Configuration Issues: There may be configuration problems in the CRM system that prevent it from correctly identifying or retrieving the item.
  
  Solutions:
  
  Verify the GUID: Check the GUID for accuracy. Ensure that it is correctly formatted and corresponds to an existing item in the system.
  Check Item Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the item using the GUID. If it does not exist, you may need to investigate further.
  Review Deletion/Archiving: If the item has been deleted or archived, you may need to restore it or check the archiving settings.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the item. You can check this in the user roles and authorizations.
  Review Integration Settings: If the CRM system is integrated with other systems, check the integration settings and logs for any errors or issues that may have occurred during data transfer.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or information that may provide more context about the issue.
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for troubleshooting.
  SAP Notes: Search for SAP Notes related to CRM_EVENT002 in the SAP Support Portal, as there may be specific patches or updates that address this issue.
  Documentation: Review the SAP CRM documentation for more information on GUIDs and how they are used within the system.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_EVENT002 error message.