How To Fix CRM_ESOA_STAT_MSGCL009 - Status name &1 for status code &2 could not be mapped

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_STAT_MSGCL -

• Message number: 009

• Message text: Status name &1 for status code &2 could not be mapped

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_STAT_MSGCL009 - Status name &1 for status code &2 could not be mapped ?

  The SAP error message CRM_ESOA_STAT_MSGCL009 indicates that there is an issue with mapping a status name to a status code in the SAP CRM system. This typically occurs when the system is unable to find a corresponding status name for a given status code, which can lead to issues in processing or displaying the status of business objects.
  Cause:
  
  Missing Configuration: The status code may not be properly configured in the system. This can happen if the status code was created but the corresponding status name was not defined.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the relevant tables that map status codes to status names.
  Custom Development: If there are custom developments or enhancements in the system, they may not be correctly handling the status mapping.
  Transport Issues: If the status codes and names were transported from one system to another (e.g., from development to production), there may have been issues during the transport process.
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the configuration settings for status management in SAP CRM. Ensure that the status code and its corresponding status name are correctly defined.
  You can check the relevant customizing settings in transaction SPRO under "Customer Relationship Management" -> "Basic Functions" -> "Status Management".
  
  
  
  Verify Data:
  
  Use transaction SE11 to check the relevant database tables (e.g., CRMD_ORDER or CRMD_ORDERADM_H) to ensure that the status code exists and is correctly mapped to a status name.
  You can also check the table CRMD_ORDERADM_H for the status codes and their descriptions.
  
  
  
  Review Custom Code:
  
  If there are any custom developments, review the code to ensure that it correctly handles the status mapping. Look for any hardcoded values or assumptions that may not hold true.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs to see if there were any errors or warnings related to the status mapping.
  Ensure that all necessary objects were included in the transport request.
  
  
  
  Consult Documentation: 
  
  Review SAP notes and documentation related to status management in CRM for any known issues or additional configuration steps that may be required.
  
  
  
  Testing: 
  
  After making any changes, perform thorough testing to ensure that the status mapping works as expected and that the error does not reoccur.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM status management for best practices and configuration guidelines.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.