How To Fix CRM_ES413 - Error when retrieving structure information for &1 of template &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 413

• Message text: Error when retrieving structure information for &1 of template &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES413 - Error when retrieving structure information for &1 of template &2 ?

  The SAP error message CRM_ES413 typically indicates an issue with retrieving structure information for a specific template in the SAP CRM system. This error can occur due to various reasons, including configuration issues, missing data, or problems with the template itself.
  Causes:
  
  Missing or Incomplete Template: The template specified may not exist or may not be fully configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the template or its associated data.
  Data Inconsistencies: There may be inconsistencies or corruption in the data related to the template or its structure.
  System Configuration: Incorrect configuration settings in the CRM system can lead to this error.
  Transport Issues: If the template was transported from another system, there may have been issues during the transport process.
  
  Solutions:
  
  Check Template Existence: Verify that the template specified in the error message exists in the system and is correctly configured.
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the template and its data.
  Data Consistency Check: Perform a consistency check on the data related to the template. This may involve checking for missing entries or inconsistencies in the database.
  Configuration Review: Review the configuration settings related to the template and ensure they are set up correctly.
  Transport Logs: If the template was recently transported, check the transport logs for any errors or warnings that may indicate issues during the transport process.
  Debugging: If the issue persists, consider debugging the program or transaction that is generating the error to identify the root cause.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for managing CRM orders) or CRMD_ORDERADM_H (for accessing order administration) to investigate further.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.