How To Fix CRM_ES294 - Both, default Switch ID from BOL and its Reaction are empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 294

• Message text: Both, default Switch ID from BOL and its Reaction are empty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES294 - Both, default Switch ID from BOL and its Reaction are empty ?

  The SAP error message CRM_ES294, which states "Both, default Switch ID from BOL and its Reaction are empty," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the Business Object Layer (BOL) configuration or the underlying data model.
  Cause:
  
  Missing Configuration: The error often arises when the system cannot find a default Switch ID or its corresponding reaction in the BOL configuration. This can happen if the BOL configuration is incomplete or not properly set up.
  Data Inconsistency: There may be inconsistencies in the data that the BOL is trying to access, leading to the absence of the expected Switch ID or reaction.
  Custom Development Issues: If there are custom developments or enhancements in the CRM system, they might not be correctly implemented, leading to this error.
  Transport Issues: If the configuration was transported from one system to another (e.g., from development to production), there might have been issues during the transport process that resulted in missing or incomplete data.
  
  Solution:
  
  Check BOL Configuration: Review the BOL configuration in the SAP CRM system. Ensure that the default Switch ID and its reaction are correctly defined. You can do this by navigating to the relevant BOL configuration transaction (e.g., BOL or BOL Configuration).
  Validate Data Model: Ensure that the data model used by the BOL is correctly set up and that all necessary objects and attributes are defined.
  Review Custom Code: If there are any custom enhancements or modifications, review the code to ensure that it correctly interacts with the BOL and does not lead to missing configurations.
  Transport Check: If the issue arose after a transport, check the transport logs for any errors or warnings. You may need to re-transport the configuration or manually adjust it in the target system.
  Consult Documentation: Refer to SAP documentation or notes related to BOL configuration and the specific error message for additional guidance and troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Debugging: If you have access to debugging tools, you can set breakpoints in the relevant BOL classes or methods to trace the execution flow and identify where the error is occurring.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.