How To Fix CRM_ES251 - Select &1 or deselect &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 251

• Message text: Select &1 or deselect &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES251 - Select &1 or deselect &2 ?

  The SAP error message CRM_ES251 ("Select &1 or deselect &2") typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with the selection of certain options or parameters in a transaction or process. This error indicates that the system expects the user to either select a specific option or deselect another option, but both conditions cannot be satisfied simultaneously.
  Cause:
  
  Conflicting Selections: The error usually arises when the user tries to select multiple mutually exclusive options. For example, if you are trying to select both "Active" and "Inactive" statuses for a business partner or an activity, the system will throw this error.
  Incorrect Configuration: Sometimes, the error can be due to incorrect configuration settings in the CRM system that do not allow for the current selection.
  User Input Error: The user may have inadvertently selected options that are not allowed by the business logic defined in the system.
  
  Solution:
  
  Review Selections: Check the options you have selected in the transaction. Ensure that you are only selecting one of the mutually exclusive options. For example, if the error message suggests selecting "Active" or deselecting "Inactive," make sure to comply with that.
  Deselect Conflicting Options: If you have selected multiple options that conflict with each other, deselect the one that is not needed.
  Consult Documentation: Refer to the SAP documentation or help files related to the specific transaction you are working on for guidance on valid selections.
  Check Configuration: If you believe your selections are correct, consult with your SAP administrator or technical team to check if there are any configuration issues that need to be addressed.
  Testing: If you are in a development or testing environment, try to replicate the issue with different selections to understand the constraints better.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes within the CRM module, such as creating or modifying business partners, activities, or sales orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. Sometimes, specific versions of SAP may have bugs that are documented in SAP Notes.
  User Training: Ensure that users are trained on the correct usage of the CRM system to minimize the occurrence of such errors.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.