How To Fix CRM_ES028 - Template with ID '&1' already exists in template set '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ES - ES: Message Class for Enterprise Service

• Message number: 028

• Message text: Template with ID '&1' already exists in template set '&2'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ES028 - Template with ID '&1' already exists in template set '&2' ?

  The SAP error message CRM_ES028 indicates that there is an attempt to create or add a template with a specific ID that already exists in the designated template set. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with templates for various functionalities, such as email templates, document templates, etc.
  Cause:
  The primary cause of this error is that the template ID you are trying to create or add is already present in the specified template set. This can happen due to:
  
  Duplicate entries being created inadvertently.
  An attempt to import or upload a template that has the same ID as an existing one.
  A misunderstanding of the template ID naming conventions or structure.
  
  Solution:
  To resolve the CRM_ES028 error, you can take the following steps:
  
  
  Check Existing Templates:
  
  Navigate to the template management area in your SAP CRM system.
  Search for the template ID mentioned in the error message to confirm its existence in the specified template set.
  
  
  
  Modify the Template ID:
  
  If you need to create a new template, consider using a different, unique template ID that does not conflict with existing ones.
  
  
  
  Delete or Update Existing Template:
  
  If the existing template is no longer needed, you can delete it from the template set.
  Alternatively, if you need to update the existing template, you can modify its content instead of creating a new one.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help resources related to template management in CRM to ensure you are following the correct procedures.
  
  
  
  Check for System Issues:
  
  If you believe this error is occurring incorrectly (e.g., the template ID should not exist), check for any system issues or inconsistencies that may need to be addressed by your SAP Basis or technical team.
  
  
  
  Related Information:
  
  Template Management: Understanding how templates are structured and managed in SAP CRM can help prevent such errors. Familiarize yourself with the template creation and management processes.
  SAP Notes: Check SAP Notes for any known issues or patches related to template management in your version of SAP CRM.
  User Permissions: Ensure that you have the necessary permissions to create or modify templates in the system, as permission issues can sometimes lead to unexpected errors.
  
  By following these steps, you should be able to resolve the CRM_ES028 error and successfully manage your templates in SAP CRM.