How To Fix CRM_ERP_IL102 - Follow-up document cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 102

• Message text: Follow-up document cannot be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL102 - Follow-up document cannot be created ?

  The SAP error message CRM_ERP_IL102, which states "Follow-up document cannot be created," typically occurs in the context of creating follow-up documents in the SAP CRM system, particularly when trying to create a follow-up document from a transaction or activity in the CRM system that is linked to an ERP system.
  Causes:
  
  Missing or Incomplete Data: The source document may not have all the required data fields filled out, which are necessary for creating the follow-up document.
  Configuration Issues: There may be configuration issues in the integration between CRM and ERP systems, such as missing settings for document types or item categories.
  Authorization Issues: The user may not have the necessary authorizations to create follow-up documents.
  Incompatibility: The document type or item category may not be compatible with the follow-up document being created.
  System Errors: There could be temporary system errors or inconsistencies in the database.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields in the source document are filled out correctly. Review the document for any missing mandatory information.
  Review Configuration: Check the configuration settings in both the CRM and ERP systems. Ensure that the document types and item categories are correctly set up for follow-up document creation.
  User Authorizations: Verify that the user has the necessary authorizations to create follow-up documents. This can be checked in the user roles and profiles.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for any known issues or additional troubleshooting steps.
  System Restart: If the issue seems to be a temporary system error, restarting the relevant services or the system may resolve the issue.
  Contact Support: If the problem persists, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDERADM_I, or others that may be involved in the process.
  Integration Settings: Review the integration settings between SAP CRM and SAP ERP, particularly in the areas of middleware (like SAP PI/PO) if applicable.
  SAP Notes: Search for SAP Notes related to CRM_ERP_IL102 in the SAP Support Portal for any patches or updates that may address the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.