How To Fix CRM_ERP_IL072 - No characteristic matching for reference characteristic &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 072

• Message text: No characteristic matching for reference characteristic &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL072 - No characteristic matching for reference characteristic &1 ?

  The SAP error message CRM_ERP_IL072, which states "No characteristic matching for reference characteristic &1," typically occurs in the context of SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) integration, particularly when dealing with product characteristics and configuration.
  Cause:
  This error usually arises when there is a mismatch or absence of a characteristic in the configuration of a product or item that is being processed. The reference characteristic mentioned in the error message (&1) is expected to have a corresponding characteristic in the system, but it cannot be found. This can happen due to several reasons:
  
  Missing Characteristics: The characteristic defined in the product master or configuration profile does not exist in the system.
  Incorrect Configuration: The configuration of the product may not be set up correctly, leading to missing links between characteristics.
  Data Inconsistency: There may be inconsistencies in the data between the CRM and ERP systems, especially if they are not synchronized properly.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access certain characteristics.
  
  Solution:
  To resolve the error CRM_ERP_IL072, you can follow these steps:
  
  
  Check Characteristic Definition:
  
  Go to the transaction code CT04 (Characteristic Maintenance) in SAP.
  Verify that the characteristic mentioned in the error message (&1) exists and is correctly defined.
  
  
  
  Review Product Configuration:
  
  Use transaction code CU50 (Configuration Profile) to check the configuration profile of the product.
  Ensure that all required characteristics are included in the configuration.
  
  
  
  Synchronize Data:
  
  If you are using both CRM and ERP systems, ensure that the data is synchronized. You may need to run a data synchronization job or check for any errors in the data transfer process.
  
  
  
  Check for Authorizations:
  
  Ensure that the user has the necessary authorizations to access the characteristics and product configurations. You can check this in transaction code SU53 after the error occurs.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to this error message. SAP Notes can provide specific guidance or patches that may resolve the issue.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the mismatch is occurring. This may require technical assistance from an SAP developer or consultant.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CT04, CU50, and SU53 for troubleshooting.
  Integration Settings: Review the integration settings between CRM and ERP to ensure that they are configured correctly.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ERP_IL072 error message. If the problem persists, consider reaching out to SAP support for further assistance.