How To Fix CRM_ERP_IL069 - Error when deleting pricing document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_IL -

• Message number: 069

• Message text: Error when deleting pricing document

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_IL069 - Error when deleting pricing document ?

  The SAP error message CRM_ERP_IL069 typically occurs when there is an issue related to the deletion of a pricing document in the SAP CRM or ERP system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Cause:
  
  Document Status: The pricing document may be in a status that does not allow deletion. For example, if the document is already processed or linked to other documents, it may not be deletable.
  Dependencies: There may be dependencies on the pricing document, such as open sales orders, contracts, or other related documents that prevent deletion.
  Authorization Issues: The user may not have the necessary authorizations to delete the pricing document.
  System Configuration: There may be configuration settings in the system that restrict the deletion of pricing documents under certain conditions.
  
  Solution:
  
  Check Document Status: Verify the status of the pricing document. If it is in a processed state, you may need to reverse or cancel related documents before deletion.
  Review Dependencies: Check for any dependent documents (like sales orders or contracts) that may be linked to the pricing document. You may need to delete or modify these documents first.
  Authorization Check: Ensure that the user attempting to delete the document has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  System Configuration: Review the configuration settings related to pricing documents in your SAP system. Consult with your SAP Basis or configuration team to ensure that the settings allow for the deletion of pricing documents when appropriate.
  Use Transaction Codes: You can use transaction codes like V/06 (for pricing procedures) or V/02 (for changing pricing conditions) to check the details of the pricing document and its dependencies.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on pricing documents and their management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Error Logs: Review the system logs (transaction SLG1) for additional details related to the error, which may provide more context on why the deletion failed.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with SAP directly for further assistance.