How To Fix CRM_ERMS_POLICY_UI002 - No policy is selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_POLICY_UI - Messages for ERMS Policy UI

• Message number: 002

• Message text: No policy is selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_POLICY_UI002 - No policy is selected ?

  The SAP error message CRM_ERMS_POLICY_UI002: No policy is selected typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Enterprise Resource Management System (ERMS) functionalities. This error indicates that the system is unable to find a policy that is applicable for the current operation, which can hinder processes such as ticket management, service requests, or other CRM-related workflows.
  Causes:
  
  No Active Policies: There may be no active ERMS policies defined in the system for the specific scenario you are trying to execute.
  Policy Configuration Issues: The policies may not be properly configured or activated in the system.
  User Authorization: The user may not have the necessary authorizations to view or select the policies.
  Contextual Issues: The context in which the policy is being called may not match any defined policies (e.g., missing parameters or incorrect data).
  System Errors: There could be underlying system issues or bugs that are preventing the policies from being recognized.
  
  Solutions:
  
  
  Check Policy Configuration:
  
  Navigate to the ERMS policy management area in SAP and verify that there are active policies defined for the relevant business context.
  Ensure that the policies are correctly configured and activated.
  
  
  
  Create or Activate Policies:
  
  If no policies exist, you may need to create new policies that fit the required criteria.
  If policies exist but are inactive, activate them.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and select the policies.
  
  
  
  Context Verification:
  
  Ensure that the data or context in which you are trying to apply the policy matches the conditions defined in the policy. This may involve checking the parameters being passed or the state of the transaction.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on configuring and managing ERMS policies.
  
  
  
  System Logs and Traces:
  
  Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if you suspect a system bug.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders and policies.
  SAP Notes: Look for SAP Notes related to ERMS and policy management for any known issues or patches.
  Training and Documentation: Consider training sessions or documentation on ERMS policy management to better understand how to configure and troubleshoot policies.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.