How To Fix CRM_ERMS_CAT_MSG035 - Category joined to duplicates with category ID "&1"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 035

• Message text: Category joined to duplicates with category ID "&1"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG035 - Category joined to duplicates with category ID "&1" ?

  The SAP error message CRM_ERMS_CAT_MSG035 indicates that there is an issue with category assignments in the SAP CRM system, specifically that a category has been joined to duplicates. This typically occurs when there are multiple categories with the same ID or when there is an inconsistency in the category hierarchy.
  Cause:
  
  Duplicate Category IDs: The error suggests that there are multiple categories with the same ID in the system, which can lead to confusion and conflicts in categorization.
  Incorrect Category Assignment: Categories may have been incorrectly assigned or merged, leading to duplicates.
  Data Integrity Issues: There may be underlying data integrity issues in the CRM system that need to be addressed.
  
  Solution:
  
  
  Identify Duplicate Categories:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for categories and their assignments.
  Run reports or queries to identify categories with the same ID.
  
  
  
  Remove or Merge Duplicates:
  
  If duplicates are found, decide whether to delete or merge them. Ensure that you have a backup of the data before making changes.
  Use the appropriate transaction (like CRMCAT for category management) to delete or merge categories.
  
  
  
  Check Category Assignments:
  
  Review the category assignments in the relevant CRM objects (like transactions, activities, etc.) to ensure they are correctly assigned.
  Update any incorrect assignments to point to the correct category.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that there are no other integrity issues in the CRM system.
  Use transaction SLG1 to check for logs related to category management and identify any other issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to category management in CRM for any specific guidelines or best practices.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you are unsure about the changes, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for category management, such as CRMCAT for managing categories.
  SAP Notes: Check for any SAP Notes that might address known issues related to category management in CRM.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to categories in the CRM system.
  
  By following these steps, you should be able to resolve the CRM_ERMS_CAT_MSG035 error and ensure that your category management is functioning correctly.