How To Fix CRM_ERMS_CAT_MSG002 - Application area (&1, &2, &3) locked by content analysis (user &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 002

• Message text: Application area (&1, &2, &3) locked by content analysis (user &4)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG002 - Application area (&1, &2, &3) locked by content analysis (user &4) ?

  The SAP error message CRM_ERMS_CAT_MSG002 indicates that a specific application area (identified by the parameters &1, &2, &3) is currently locked by the content analysis process, and the user who is trying to access it is identified by &4. This typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is processing or analyzing content, which can lead to temporary locks on certain resources.
  Cause:
  
  Content Analysis in Progress: The error usually arises when the content analysis process is running and has locked the application area to prevent concurrent modifications that could lead to data inconsistencies.
  Long-Running Processes: If the content analysis takes longer than expected, it can lead to prolonged locks, causing other users to encounter this error.
  System Configuration: There may be configuration settings that dictate how long locks are held or how content analysis is scheduled.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the content analysis process to complete. Once it finishes, the lock will be released, and you can try your action again.
  Check Background Jobs: Use transaction codes like SM37 to check for any background jobs related to content analysis that might be running. If you find a job that is taking too long, you may need to investigate further.
  Contact System Administrator: If the lock persists for an unusually long time, it may be necessary to contact your SAP system administrator. They can check the system logs and determine if there is an issue with the content analysis process or if it needs to be terminated.
  Review Configuration: If this error occurs frequently, it may be worth reviewing the configuration settings related to content analysis and locks to optimize performance and reduce the likelihood of such errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM21 (System Log), and ST22 (Dump Analysis) to diagnose issues.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP Help Portal for documentation on content analysis and locking mechanisms in SAP CRM to better understand how these processes work.
  
  By following these steps, you should be able to address the error and minimize its occurrence in the future.