How To Fix CRM_ENG_TEST_CASE010 - Err: Point transaction not created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ENG_TEST_CASE - Engine Test Case

• Message number: 010

• Message text: Err: Point transaction not created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ENG_TEST_CASE010 - Err: Point transaction not created ?

  The SAP error message CRM_ENG_TEST_CASE010 with the description "Point transaction not created" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with creating a point transaction, which is often related to service orders, service confirmations, or other transactional processes.
  Causes:
  
  Missing Configuration: The system may not be properly configured to handle point transactions. This could include missing settings in the CRM system or in the underlying ERP system.
  Authorization Issues: The user may not have the necessary authorizations to create point transactions.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data (e.g., customer, material, or service master) that are required for creating the transaction.
  System Errors: There could be temporary system issues or bugs that prevent the transaction from being created.
  Business Rules: Certain business rules or validations may not be met, preventing the creation of the transaction.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to point transactions in the CRM system. Ensure that all necessary settings are in place.
  Review Authorizations: Verify that the user has the appropriate authorizations to create point transactions. This can be done by checking the user's role and authorizations in the system.
  Validate Master Data: Ensure that all required master data is complete and consistent. Check for any missing or incorrect entries in customer, material, or service master records.
  Check for System Issues: Look for any system messages or logs that might indicate a temporary issue. If necessary, restart the relevant services or check with your IT support team.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be available.
  Debugging: If you have access to development tools, you may want to debug the transaction to identify where the process is failing.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that may help in diagnosing the issue (e.g., CRMD_ORDER for order management).
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team or consult with an SAP expert for further assistance.