How To Fix CRM_ENG_TEST_CASE007 - Err: Tier group or level incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ENG_TEST_CASE - Engine Test Case

• Message number: 007

• Message text: Err: Tier group or level incorrect

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ENG_TEST_CASE007 - Err: Tier group or level incorrect ?

  The SAP error message CRM_ENG_TEST_CASE007 with the description "Tier group or level incorrect" typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with service orders, service contracts, or similar scenarios where tier groups or levels are defined.
  Cause:
  This error usually arises due to one of the following reasons:
  
  
  Incorrect Configuration: The tier group or level defined in the system does not match the expected configuration. This could be due to missing or incorrect entries in the configuration settings for service contracts or service orders.
  
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as incorrect tier group assignments or levels that do not exist in the system.
  
  
  Missing Master Data: The required master data for the tier group or level may not be set up correctly or may be missing altogether.
  
  
  Business Rules Violation: The business rules defined in the system may not allow the current configuration or data to be processed, leading to this error.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for the relevant module (e.g., Service Management).
  Verify that the tier groups and levels are correctly defined and that they match the expected values in the system.
  
  
  
  Review Master Data:
  
  Ensure that all necessary master data related to tier groups and levels is correctly set up.
  Check for any missing entries or inconsistencies in the master data.
  
  
  
  Validate Data:
  
  Review the data being processed (e.g., service order, service contract) to ensure that the tier group and level are correctly assigned.
  Make sure that the tier group and level exist in the system and are active.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on tier groups and levels in your version of SAP CRM.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the execution to identify where the error is being triggered and gather more context about the issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to service management, such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in reviewing the configuration and data.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ENG_TEST_CASE007 error in your SAP system.