How To Fix CRM_EMAIL_ACTIVITY009 - &1 has been sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_ACTIVITY - messages used for basic email functionality

• Message number: 009

• Message text: &1 has been sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_ACTIVITY009 - &1 has been sent ?

  The SAP error message CRM_EMAIL_ACTIVITY009 typically indicates that an email activity has been successfully sent, but it may also be associated with issues related to the email sending process or configuration. Here’s a breakdown of the potential causes, solutions, and related information for this error message:
  Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings related to the SMTP server, email client, or other related configurations.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  Recipient Issues: The email address of the recipient may be invalid or incorrectly formatted.
  System Errors: There may be temporary issues with the SAP system or the email server that prevent emails from being sent.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Ensure that the SMTP settings in the SAP system are correctly configured. This can be done in transaction code SCOT (SAPconnect: Administration).
  Verify that the email server is reachable and functioning properly.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to send emails. This can be done by reviewing the user roles and authorizations in transaction code SU01.
  
  
  
  Validate Recipient Email Addresses:
  
  Ensure that the email addresses being used are valid and correctly formatted. You can test sending an email to a known valid address to see if the issue persists.
  
  
  
  Check System Logs:
  
  Review the system logs for any additional error messages or warnings that may provide more context about the issue. You can use transaction codes SLG1 (Application Log) or SM21 (System Log) to check for relevant logs.
  
  
  
  Test Email Sending:
  
  Use transaction code SOST to check the status of sent emails. This transaction allows you to see if the email was processed successfully or if there were any errors.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SU01: User Maintenance
  SLG1: Application Log
  SM21: System Log
  
  
  
  SAP Documentation: Refer to the official SAP Help Portal for documentation on email configuration and troubleshooting.
  
  
  Community Forums: Consider checking SAP Community forums or other user groups for discussions related to this error message, as other users may have encountered and resolved similar issues.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with your SAP Basis team or SAP support for further assistance.