How To Fix CRM_EMAIL_ACTIVITY006 - E-Mail has been created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_ACTIVITY - messages used for basic email functionality

• Message number: 006

• Message text: E-Mail has been created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_ACTIVITY006 - E-Mail has been created ?

  The SAP error message CRM_EMAIL_ACTIVITY006 indicates that an email has been created in the system, but it may not have been sent or processed as expected. This message typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with email activities.
  Cause:
  
  Email Configuration Issues: The system may not be properly configured to send emails. This could include incorrect SMTP settings or missing email server configurations.
  User Authorization: The user may not have the necessary authorizations to send emails from the CRM system.
  Email Format or Content Issues: There may be issues with the email content, such as invalid email addresses or unsupported characters.
  System Errors: There could be temporary system errors or issues with the email server that prevent the email from being sent.
  
  Solution:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in the SAP system. Ensure that the email server is correctly configured and reachable.
  Check transaction code SCOT (SAPconnect) to ensure that the email sending method is set up correctly.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in the user roles and profiles.
  
  
  
  Validate Email Content:
  
  Review the email content for any issues, such as invalid email addresses or unsupported characters. Ensure that the email format is correct.
  
  
  
  Monitor Email Queue:
  
  Check the email queue in transaction code SOST to see if the email is stuck or if there are any errors logged related to the email sending process.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction code SLG1) for any error messages or warnings that could provide more context about the issue.
  
  
  
  Test Email Sending:
  
  Perform a test email sending from the SAP system to ensure that the email functionality is working as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email sending in CRM.
  Documentation: Refer to the SAP Help Portal for documentation on configuring and troubleshooting email in SAP CRM.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to involve your SAP Basis team or SAP support for further investigation.