How To Fix CRM_EMAIL500 - Scenario &1 defined as scenario 'Without attribute sets'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 500

• Message text: Scenario &1 defined as scenario 'Without attribute sets'

What causes this issue?

Scenario & defined as scenario 'Without attribute sets'. No new
attribute sets can be created.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change the attribute values for scenario & in 'Attribute sets available
for selection'

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL500 - Scenario &1 defined as scenario 'Without attribute sets' ?

  The SAP error message CRM_EMAIL500 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to email scenarios, particularly when a scenario is defined without attribute sets. This error can arise in various situations, such as when trying to send emails or when configuring email scenarios in the CRM system.
  Cause:
  The error message "Scenario &1 defined as scenario 'Without attribute sets'" indicates that the system is trying to process an email scenario that has been defined without the necessary attribute sets. Attribute sets are used to define the characteristics and parameters for email scenarios, and if they are missing or not properly configured, the system cannot process the email as expected.
  Solution:
  To resolve the CRM_EMAIL500 error, you can follow these steps:
  
  
  Check Scenario Configuration:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H to access the CRM order management.
  Navigate to the email scenario configuration and verify that the scenario in question is correctly defined.
  Ensure that the scenario has the necessary attribute sets assigned to it.
  
  
  
  Define Attribute Sets:
  
  If the scenario is indeed defined without attribute sets, you will need to create or assign the appropriate attribute sets.
  Use transaction code CRMC_EMAIL_SCENARIO to manage email scenarios and their attributes.
  Create a new attribute set or modify an existing one to include the required attributes for the scenario.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the email functionality to ensure that the error no longer occurs.
  You can do this by attempting to send an email using the scenario that previously generated the error.
  
  
  
  Check for Notes and Updates:
  
  Sometimes, SAP releases notes or patches that address specific issues. Check the SAP Support Portal for any relevant notes related to CRM_EMAIL500.
  Ensure that your SAP system is up to date with the latest support packages and patches.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation for CRM email scenarios to ensure that you are following the correct procedures for configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMC_EMAIL_SCENARIO, CRMD_ORDER, and CRMD_ORDERADM_H.
  SAP Notes: Search for SAP Notes related to CRM email scenarios and error messages for additional troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to resolve the CRM_EMAIL500 error and ensure that your email scenarios are properly configured in SAP CRM.