CRM_EMAIL251 - Error during determination of personalization data &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 251

• Message text: Error during determination of personalization data &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL251 - Error during determination of personalization data &1 ?

  The SAP error message CRM_EMAIL251, which states "Error during determination of personalization data &1," typically occurs in the context of SAP CRM when there is an issue with the personalization settings for email communications. This error can arise due to various reasons, including configuration issues, missing data, or problems with the underlying personalization logic.
  Causes:
  
  Missing Personalization Data: The system may not have the required personalization data for the user or the specific email template being used.
  Configuration Issues: Incorrect or incomplete configuration in the CRM system related to email personalization settings.
  Authorization Issues: The user may not have the necessary authorizations to access the personalization data.
  Data Inconsistencies: There may be inconsistencies or errors in the data stored in the database that the system is trying to access.
  Technical Issues: Bugs or issues in the underlying code or logic that handles personalization data.
  
  Solutions:
  
  Check Personalization Data: Verify that the necessary personalization data exists in the system. This can include checking user profiles, email templates, and any related settings.
  Review Configuration: Ensure that the email personalization settings are correctly configured in the SAP CRM system. This may involve checking transaction codes related to email configuration.
  Authorization Check: Confirm that the user has the appropriate authorizations to access the personalization data. This can be done by reviewing user roles and permissions.
  Data Consistency Check: Run consistency checks on the relevant data to identify and resolve any inconsistencies. This may involve using transaction codes like SE11 or SE16 to inspect the database tables.
  Debugging: If the issue persists, consider debugging the process to identify where the error occurs in the code. This may require the assistance of a developer or SAP support.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in email processing.
  SAP Documentation: Review SAP documentation related to CRM email communication and personalization settings for more detailed guidance.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.