CRM_EMAIL212 - No characteristics found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 212

• Message text: No characteristics found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL212 - No characteristics found ?

  The SAP error message CRM_EMAIL212 ("No characteristics found") typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to process an email or when attempting to create or manage a business transaction that requires certain characteristics or attributes that are not available or defined.
  Cause:
  
  
  Missing Characteristics: The most common cause of this error is that the system is unable to find the required characteristics for the business object you are working with. This could be due to:
  
  The characteristics not being defined in the system.
  The characteristics not being assigned to the relevant business object or transaction type.
  The characteristics being deleted or deactivated.
  
  
  
  Configuration Issues: There may be issues with the configuration of the CRM system, particularly in the area of product or service characteristics.
  
  
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from retrieving the necessary characteristics.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP CRM and verify that the necessary characteristics are defined and assigned correctly to the relevant business objects.
  Ensure that the characteristics are active and not marked for deletion.
  
  
  
  Assign Characteristics:
  
  If the characteristics are missing, you may need to create and assign them to the relevant business object or transaction type.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the details of the business transaction and see if the characteristics are linked.
  
  
  
  Data Validation:
  
  Validate the data being processed to ensure that all required fields and characteristics are populated correctly.
  Check for any inconsistencies in the data that might be causing the issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM and characteristics to ensure that you are following the correct procedures.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing orders and transactions in SAP CRM.
  SAP Notes: Search for SAP Notes related to CRM_EMAIL212 in the SAP Support Portal for any known issues or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_EMAIL212 error and implement a solution to resolve it.