CRM_ELMMAP_IL000 - Application error in the BOL/GenIL layer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ELMMAP_IL -

• Message number: 000

• Message text: Application error in the BOL/GenIL layer

What causes this issue?

An application error in the BOL/GenIL layer has occurred in &V1& &V2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check further messages to narrow down the cause of the error.
Quit the application and try to reconstruct the error.
If successful, create a customer message for the appropriate component.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ELMMAP_IL000 - Application error in the BOL/GenIL layer ?

  The SAP error message "CRM_ELMMAP_IL000 Application error in the BOL/GenIL layer" typically indicates an issue within the Business Object Layer (BOL) or Generic Interface Layer (GenIL) of the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying business logic.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error. This includes issues with customizing or settings related to the BOL/GenIL framework.
  Custom Code: If there are custom enhancements or modifications in the BOL/GenIL layer, they may not be functioning correctly, leading to application errors.
  System Bugs: There may be bugs in the SAP CRM version you are using, which could cause unexpected behavior in the BOL/GenIL layer.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the action can also lead to this error.
  
  Solutions:
  
  Check Data Consistency: Review the data being processed to ensure that all required fields are populated and that there are no inconsistencies. Use transaction codes like SE16 or SE11 to check the relevant database tables.
  Review Configuration: Go through the configuration settings in the CRM system to ensure that everything is set up correctly. This includes checking the customizing settings related to the BOL/GenIL layer.
  Debugging: If you have access to the development environment, you can debug the application to identify the exact point of failure. This may require technical expertise in ABAP and the BOL/GenIL framework.
  Check Custom Code: If there are any custom developments, review the code for errors or issues that could be causing the application error. Ensure that the custom code adheres to best practices.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error. Applying the latest patches or updates may resolve the issue.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action that triggered the error. You can check this in transaction SU53 after the error occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE80 for development and debugging.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to BOL/GenIL to understand the architecture and how to troubleshoot issues effectively.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.