CRM_EDR002 - Event detail record has been archived

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR - message class for crm archive

• Message number: 002

• Message text: Event detail record has been archived

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR002 - Event detail record has been archived ?

  The SAP error message CRM_EDR002, which states "Event detail record has been archived," typically occurs in the SAP Customer Relationship Management (CRM) module when you attempt to access event detail records that have already been archived. This can happen for various reasons, such as data management policies or system performance optimization efforts.
  Cause:
  
  Archiving Process: The event detail records have been archived as part of a data management strategy to reduce the size of the database and improve system performance.
  Data Retention Policies: Organizations often have policies in place that dictate how long certain types of data should be retained in the active database before being archived.
  Accessing Archived Data: The error occurs when a user tries to access an event detail record that is no longer available in the active database.
  
  Solution:
  
  Check Archive Status: Verify if the event detail records you are trying to access have indeed been archived. You can do this by checking the archiving logs or using transaction codes related to archiving (e.g., SARA).
  Access Archived Data: If you need to access the archived records, you may need to use the appropriate transaction or report that allows you to view archived data. In many cases, this can be done using transaction code SARA or through specific reports designed to retrieve archived data.
  Restore Records: If necessary, you can restore the archived records back to the active database, but this should be done with caution and typically requires administrative privileges.
  Review Archiving Policies: If this error occurs frequently, it may be worth reviewing the organization's archiving policies to ensure they align with business needs and user access requirements.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SARA (Archive Administration) and SARI (Archive Information System) for managing and accessing archived data.
  Documentation: Refer to SAP documentation or help resources for detailed instructions on archiving and accessing archived data.
  User Training: Ensure that users are trained on how to handle archived data and understand the implications of data archiving in the CRM system.
  
  If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored guidance based on your specific system configuration and business processes.