How To Fix CRM_DOCUMENTS206 - Error opening Office document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 206

• Message text: Error opening Office document

What causes this issue?

An error occured when the document was opened.

System Response

Processing terminated

How to fix this error?

Possible causes:
No security settings in the browser
In Customizing for CRM Content Management, there is no definition of an
alias for MS Office integration.
No authorizations for the document or the business object to which the
document is linked

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS206 - Error opening Office document ?

  The SAP error message CRM_DOCUMENTS206, which indicates "Error opening Office document," typically occurs when there is an issue with accessing or opening an Office document (like Word, Excel, etc.) that is linked to a CRM transaction or object. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  File Path Issues: The document may not be located in the expected directory, or the path may be incorrect.
  File Permissions: The user may not have the necessary permissions to access the document or the directory where it is stored.
  Document Locking: The document might be locked by another user or process, preventing access.
  Office Integration Issues: There may be issues with the integration between SAP and Microsoft Office, such as missing or misconfigured settings.
  Network Issues: If the document is stored on a network drive, there may be connectivity issues.
  File Corruption: The document itself may be corrupted or in an unsupported format.
  
  Solutions:
  
  Check File Path: Verify that the file path is correct and that the document exists in the specified location.
  Review Permissions: Ensure that the user has the necessary permissions to access the document and the folder it resides in.
  Unlock Document: If the document is locked, try to unlock it or wait until the other user/process releases it.
  Reconfigure Office Integration: Check the settings for SAP Office integration. Ensure that the correct version of Microsoft Office is installed and configured properly.
  Test Network Connectivity: If the document is on a network drive, check the network connection and ensure that the drive is accessible.
  Check Document Format: Ensure that the document is in a supported format and not corrupted. Try opening it directly in Office to see if it works.
  SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may have additional insights or patches available.
  Documentation: Review SAP documentation related to document management and Office integration for best practices and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_DOCUMENTS206 error in SAP.