How To Fix CRM_DOCUMENTS202 - Error Saving Office Document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 202

• Message text: Error Saving Office Document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS202 - Error Saving Office Document ?

  The SAP error message CRM_DOCUMENTS202, which indicates an error while saving an Office document, can arise from various causes. Here are some common causes, potential solutions, and related information:
  Causes:
  
  File Size Limitations: The document being uploaded may exceed the maximum file size allowed by the SAP system.
  File Format Issues: The document format may not be supported or recognized by the SAP system.
  Authorization Issues: The user may not have the necessary permissions to save documents in the specified location.
  Network Issues: Connectivity problems between the client and the SAP server can lead to failed uploads.
  Document Management Configuration: Incorrect configuration in the Document Management System (DMS) settings can cause issues.
  Temporary System Issues: The SAP system may be experiencing temporary issues or downtime.
  
  Solutions:
  
  Check File Size: Ensure that the document you are trying to upload does not exceed the maximum file size limit set in the SAP system. If it does, consider compressing the file or splitting it into smaller parts.
  Verify File Format: Make sure that the document is in a supported format. Common formats include .doc, .docx, .xls, .xlsx, .ppt, .pptx, etc.
  Review Authorizations: Check the user’s authorization roles and profiles to ensure they have the necessary permissions to save documents in the desired location.
  Test Network Connection: Ensure that there are no network issues affecting the connection to the SAP server. You can try saving a smaller document to see if the issue persists.
  Check DMS Configuration: Review the Document Management System settings in SAP to ensure they are correctly configured. This may involve checking the document types, storage locations, and other related settings.
  Retry Later: If the issue is due to temporary system problems, waiting a while and trying again may resolve the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM_DOCUMENTS202. SAP frequently updates its knowledge base with solutions to common problems.
  System Logs: Review the system logs (transaction SLG1) for more detailed error messages that can provide additional context about the failure.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_DOCUMENTS202 error in SAP.