How To Fix CRM_CUSTOMER_H004 - Customer header data could not be found &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CUSTOMER_H - Output Class Admin Item

• Message number: 004

• Message text: Customer header data could not be found &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CUSTOMER_H004 - Customer header data could not be found &1 ?

  The SAP error message CRM_CUSTOMER_H004 indicates that the system could not find the customer header data for a specific customer in the CRM system. This error typically occurs in scenarios where customer data is being accessed or processed, such as during the creation or modification of business transactions (e.g., sales orders, service requests) in SAP CRM.
  Causes:
  
  Missing Customer Data: The customer data may not have been created or may have been deleted from the system.
  Incorrect Customer ID: The customer ID being referenced may be incorrect or does not exist in the CRM database.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to missing data.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the retrieval of customer data.
  
  Solutions:
  
  Verify Customer Existence: Check if the customer ID exists in the CRM system. You can do this by using transaction codes like BP (Business Partner) or CRMD_ORDER to search for the customer.
  Check Data Synchronization: If your CRM is integrated with other systems, ensure that the data synchronization processes are functioning correctly. You may need to run a data synchronization job or check for errors in the middleware.
  Review Authorizations: Ensure that the user has the necessary authorizations to access customer data. You may need to consult with your SAP security team.
  Check Configuration: Review the configuration settings in the CRM system to ensure that everything is set up correctly for customer data retrieval.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner management and CRMD_ORDER for managing CRM orders.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM customer management for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.