How To Fix CRM_COPY080 - Item &1 was not copied as org. data differs from follow-up transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COPY - Error messages for copying control

• Message number: 080

• Message text: Item &1 was not copied as org. data differs from follow-up transaction

What causes this issue?

You have selected transaction documents whose organizational data does
not match. The prerequisite for creating a follow-up document from
several preceding documents is, however, that relevant organizational
data matches (for example, sales organization, distribution channel).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

You cannot create a follow-up transaction.

How to fix this error?

Select transaction documents with matching organizational data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COPY080 - Item &1 was not copied as org. data differs from follow-up transaction ?

  The SAP error message CRM_COPY080 indicates that an item was not copied from one transaction to another because the organizational data associated with the item differs between the original transaction and the follow-up transaction. This typically occurs in the context of CRM (Customer Relationship Management) processes, where items are being copied from one document (like a sales order or service request) to another (like a follow-up order or service confirmation).
  Cause:
  The primary cause of this error is a mismatch in the organizational data between the source and target transactions. Organizational data can include elements such as:
  
  Sales organization
  Distribution channel
  Division
  Plant
  Sales area
  
  If the organizational data for the item in the original transaction does not match the organizational data expected in the follow-up transaction, SAP will prevent the item from being copied to maintain data integrity.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Organizational Data: Review the organizational data of both the original transaction and the follow-up transaction. Ensure that they match. You can do this by:
  
  Displaying the original transaction and noting the organizational data.
  Displaying the follow-up transaction and checking the expected organizational data.
  
  
  
  Adjust Organizational Data: If there is a mismatch, you may need to adjust the organizational data in either the original or the follow-up transaction. This could involve:
  
  Changing the organizational data in the follow-up transaction to match the original transaction.
  Modifying the original transaction if it is permissible to do so.
  
  
  
  Consult Configuration: If you are unsure why the organizational data differs, consult with your SAP configuration team. There may be settings in the system that dictate how organizational data is handled during the copying process.
  
  
  Review Customizations: If your SAP system has custom developments or enhancements, check if any custom logic is affecting the copying of items between transactions.
  
  
  Error Logs: Check the error logs or application logs for more detailed information about the error. This can provide insights into what specific organizational data is causing the issue.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRM_ORDER or CRM_DNO_MONITOR to view and manage CRM transactions.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM processes and organizational data management for further understanding.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to allow the item to be copied successfully.