How To Fix CRM_CONTRACT047 - Remove the invalid service contract from the service order item.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONTRACT - Messages for contracts

• Message number: 047

• Message text: Remove the invalid service contract from the service order item.

What causes this issue?

The service contract assigned to the service order item is not valid.

System Response

The system displays an error message.

How to fix this error?

Remove the invalid service contract from the service order item. You can
remove a service contract from the item if the item has the status
<ZK>Open</> or <ZK>In Process</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONTRACT047 - Remove the invalid service contract from the service order item. ?

  The SAP error message CRM_CONTRACT047 indicates that there is an invalid service contract associated with a service order item. This typically occurs when the service contract referenced in the service order is either not valid, has expired, or does not exist in the system.
  Cause:
  
  Invalid Contract: The service contract linked to the service order item may have been deleted or is no longer valid.
  Contract Expiration: The service contract may have expired, meaning it cannot be used for new service orders.
  Incorrect Assignment: The service order item may be incorrectly assigned to a service contract that does not cover the services being requested.
  Data Inconsistency: There may be inconsistencies in the data between the service order and the service contract.
  
  Solution:
  
  
  Check Contract Validity: Verify the status of the service contract in the system. Ensure that it is active and has not expired.
  
  Navigate to the service contract in the SAP CRM system and check its validity dates.
  
  
  
  Review Service Order Item: Examine the service order item to ensure it is correctly linked to a valid service contract.
  
  If the service order item is linked to an invalid contract, you may need to remove the invalid contract reference.
  
  
  
  Update or Remove Invalid Contract:
  
  If the contract is invalid, you can either update the service order item to reference a valid contract or remove the invalid contract from the service order item.
  To do this, go to the service order and edit the item details to either select a valid contract or leave the contract field blank if not required.
  
  
  
  Create a New Contract: If the service contract is no longer valid and you need to continue servicing the customer, consider creating a new service contract that covers the required services.
  
  
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific steps related to your version of SAP CRM.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to access service orders and CRMD_ORDERADM_H for order administration.
  Authorization: Ensure you have the necessary authorizations to view and edit service contracts and service orders.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Testing: After making changes, test the service order processing to ensure that the error does not reoccur.
  
  By following these steps, you should be able to resolve the CRM_CONTRACT047 error and ensure that your service orders are correctly linked to valid service contracts.