How To Fix CRM_CONFIRM_SRV_API205 - Material or service product for item &1 has changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV_API - Message Class for Service Confirmations API

• Message number: 205

• Message text: Material or service product for item &1 has changed

What causes this issue?

You have confirmed a material or service product for the item that was
not contained in the service process.

System Response

The system copies the values that have changed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV_API205 - Material or service product for item &1 has changed ?

  The SAP error message CRM_CONFIRM_SRV_API205 indicates that there has been a change in the material or service product associated with a specific item in a CRM document (like a sales order, service order, etc.). This error typically arises when there is a mismatch between the data in the CRM system and the data in the backend system (like SAP ERP).
  Cause:
  
  Data Synchronization Issues: The material or service product may have been changed in the backend system (e.g., SAP ERP) after it was already referenced in the CRM document.
  Master Data Changes: Changes to the material master or service master data, such as changes in pricing, descriptions, or status, can lead to this error.
  Inconsistent Data: If the item in the CRM document is referencing a material or service that has been deleted or made inactive in the backend system, this error can occur.
  
  Solution:
  
  Check Material/Service Status: Verify the status of the material or service product in the backend system. Ensure that it is active and available for use.
  Update CRM Document: If the material or service has changed, you may need to update the CRM document to reflect the current data. This can involve re-selecting the material or service in the CRM transaction.
  Data Synchronization: Ensure that the data synchronization between the CRM and backend systems is functioning correctly. You may need to run synchronization jobs or check for any errors in the data transfer process.
  Review Change Logs: Check the change logs in both the CRM and backend systems to identify what changes were made to the material or service product.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate any underlying issues with the system configuration or data integrity.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MM03 (Display Material) or CS03 (Display BOM) in the backend system to check the details of the material or service.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  Documentation: Review SAP documentation related to CRM and material management for best practices on data management and synchronization.
  
  By following these steps, you should be able to resolve the CRM_CONFIRM_SRV_API205 error and ensure that your CRM documents are consistent with the backend data.