How To Fix CRM_CONFIRM_SRV120 - Service confirmation may have rounding diff when you use qty > 5 digit

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV - Service Confirmation Messages

• Message number: 120

• Message text: Service confirmation may have rounding diff when you use qty > 5 digit

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV120 - Service confirmation may have rounding diff when you use qty > 5 digit ?

  The SAP error message CRM_CONFIRM_SRV120 indicates that there is a rounding difference when processing service confirmations, particularly when the quantity exceeds five digits. This error typically arises in the context of service confirmations in SAP Customer Relationship Management (CRM) when the system encounters issues with the precision of numerical values.
  Cause:
  
  Rounding Issues: The error is primarily caused by the way SAP handles decimal places and rounding for quantities. When the quantity exceeds five digits, the system may not be able to accurately represent the value, leading to rounding discrepancies.
  Configuration Settings: The configuration settings for the relevant service order or confirmation may not be set up to handle large quantities properly.
  Data Type Limitations: The data types used in the database or the application may have limitations on the number of digits they can handle, leading to potential overflow or rounding errors.
  
  Solution:
  
  Check Quantity: Ensure that the quantity being entered does not exceed the limits set in the system. If possible, break down the service confirmation into smaller quantities that are within the acceptable range.
  Review Configuration: Check the configuration settings for the service order and confirmation processes. Ensure that the settings allow for the required precision and that rounding rules are correctly defined.
  Adjust Decimal Places: If applicable, adjust the number of decimal places allowed for the quantity in the relevant configuration settings. This may involve changing the settings in the material master or service master data.
  Update SAP Notes: Check for any relevant SAP Notes or patches that address this specific error. SAP frequently releases updates that may resolve known issues.
  Consult SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide specific guidance based on your system configuration and version.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for CRM service confirmations to understand the expected behavior and configuration options.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed. Other users may have encountered the same problem and found solutions.
  Testing: Conduct thorough testing in a development or quality assurance environment before applying any changes to the production system to ensure that the solution does not introduce new issues.
  
  By addressing the rounding differences and ensuring that the system is configured to handle larger quantities, you should be able to resolve the CRM_CONFIRM_SRV120 error.