How To Fix CRM_CONFIRM_SRV012 - Verification of preceding transaction is negative

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIRM_SRV - Service Confirmation Messages

• Message number: 012

• Message text: Verification of preceding transaction is negative

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIRM_SRV012 - Verification of preceding transaction is negative ?

  The SAP error message CRM_CONFIRM_SRV012 indicates that there is an issue with the verification of a preceding transaction in the context of CRM (Customer Relationship Management) processes. This error typically arises when there is a problem with the data integrity or the status of a preceding transaction that is required for the current operation.
  Cause:
  
  Missing or Incomplete Data: The preceding transaction may not have been completed properly, or required data may be missing.
  Status Issues: The status of the preceding transaction may not allow for the current operation to proceed. For example, it might be in a "Cancelled" or "Closed" state.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the preceding transaction.
  Configuration Issues: There may be configuration settings in the CRM system that are preventing the transaction from being verified correctly.
  
  Solution:
  
  Check Preceding Transaction: Review the preceding transaction to ensure it is completed and in the correct status. Make sure all required fields are filled out.
  Verify Data Integrity: Ensure that all necessary data is present and correct. Look for any inconsistencies or missing information.
  Review User Authorizations: Check if the user has the necessary permissions to perform the operation. If not, adjust the authorizations accordingly.
  Consult Configuration Settings: If the issue persists, consult with your SAP Basis or configuration team to review the settings related to the CRM processes.
  Transaction Logs: Check transaction logs for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions for common issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that may be related to the preceding transaction.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance.
  Documentation: Review SAP documentation related to CRM transaction processing for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.