How To Fix CRM_CONFIG011 - RFC error in communication between CRM-ORDER and IPC

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONFIG - CRM Configuration Messages

• Message number: 011

• Message text: RFC error in communication between CRM-ORDER and IPC

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONFIG011 - RFC error in communication between CRM-ORDER and IPC ?

  The SAP error message CRM_CONFIG011 typically indicates an RFC (Remote Function Call) error in communication between the CRM (Customer Relationship Management) system and the IPC (Internet Pricing and Configuration) system. This error can arise due to various reasons, and understanding the cause is crucial for troubleshooting and resolving the issue.
  Causes of CRM_CONFIG011
  
  
  Network Issues: There may be network connectivity problems between the CRM and IPC systems, preventing successful communication.
  
  
  RFC Destination Configuration: The RFC destination used for communication may not be configured correctly. This includes incorrect settings for the target system, such as the system ID, client, user credentials, or connection type.
  
  
  Authorization Issues: The user credentials used in the RFC destination may not have the necessary authorizations to perform the required operations in the IPC system.
  
  
  System Availability: The IPC system may be down or not available, leading to communication failures.
  
  
  Version Compatibility: There may be compatibility issues between the versions of the CRM and IPC systems, especially if one system has been upgraded and the other has not.
  
  
  Configuration Errors: There may be configuration errors in the CRM or IPC settings that affect the communication.
  
  
  Solutions to CRM_CONFIG011
  
  
  Check Network Connectivity: Ensure that there are no network issues between the CRM and IPC systems. You can use tools like ping or traceroute to verify connectivity.
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Check the configuration of the RFC destination used for IPC communication.
  Ensure that the connection type is correct (e.g., TCP/IP).
  Test the connection to see if it is successful.
  
  
  
  Review User Authorizations:
  
  Ensure that the user specified in the RFC destination has the necessary authorizations in the IPC system.
  Check roles and profiles assigned to the user.
  
  
  
  Check System Availability: Verify that the IPC system is up and running. You can check the system logs or use transaction SM51 to see the status of the application servers.
  
  
  Compatibility Check: Ensure that both systems are compatible in terms of versions. If one system has been upgraded, check for any required adjustments in the other system.
  
  
  Review Configuration Settings: Check the configuration settings in both CRM and IPC to ensure they are set up correctly for communication. This includes checking any relevant customizing settings.
  
  
  Check Logs for Detailed Errors: Use transaction SLG1 to check application logs for more detailed error messages that can provide additional context for the issue.
  
  
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error or provide guidance on configuration and troubleshooting.
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for CRM and IPC for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By systematically checking these areas, you should be able to identify and resolve the cause of the CRM_CONFIG011 RFC error.