How To Fix CRM_COMPL_ARM_CHECK038 - Only follow-up activity "&1" is allowed, if product is unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 038

• Message text: Only follow-up activity "&1" is allowed, if product is unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK038 - Only follow-up activity "&1" is allowed, if product is unknown ?

  The SAP error message CRM_COMPL_ARM_CHECK038 indicates that a follow-up activity is being attempted for a product that is classified as "unknown" in the system. This typically occurs in the context of CRM (Customer Relationship Management) when trying to create or process follow-up activities related to a product that has not been properly defined or recognized in the system.
  Cause:
  
  Unknown Product: The product associated with the activity is not recognized in the system, which can happen if the product is not defined in the product master data.
  Configuration Issues: There may be configuration settings in the CRM system that restrict follow-up activities for unknown products.
  Data Inconsistency: There could be inconsistencies in the data, such as missing or incorrect product information in the relevant tables.
  
  Solution:
  
  
  Check Product Master Data:
  
  Ensure that the product in question is correctly defined in the product master data. You can do this by navigating to the product master and verifying that all necessary information is filled out.
  If the product is indeed unknown, you may need to create or update the product master record.
  
  
  
  Review Follow-Up Activity Configuration:
  
  Check the configuration settings for follow-up activities in the CRM system. Ensure that the settings allow for the creation of follow-up activities for the specific scenario you are working with.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the product data. This can help in identifying any missing links or incorrect entries that may be causing the issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message for any specific guidance or updates that may be relevant to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage CRM orders or MM02 to manage material master data.
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide patches or updates.
  User Authorization: Ensure that the user has the necessary authorizations to create follow-up activities, as restrictions may also lead to this error.
  
  By following these steps, you should be able to resolve the error and successfully create the desired follow-up activity.