How To Fix CRM_COMPL_ARM002 - Item is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM - Messages for Complaint Advanced Return Mgmt. Integration

• Message number: 002

• Message text: Item is not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM002 - Item is not valid ?

  The SAP error message CRM_COMPL_ARM002: Item is not valid typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the item being processed in a transaction, such as a sales order, service request, or complaint. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Invalid Item Number: The item number you are trying to use may not exist in the system or may have been deleted.
  Item Status: The item may be in a status that does not allow it to be processed (e.g., blocked, inactive).
  Configuration Issues: There may be configuration issues in the CRM system that prevent the item from being recognized.
  Data Inconsistencies: There could be inconsistencies in the master data or transactional data related to the item.
  Authorization Issues: The user may not have the necessary authorizations to access or process the item.
  
  Solutions:
  
  Check Item Validity: Verify that the item number you are using is valid and exists in the system. You can do this by checking the item master data.
  Review Item Status: Ensure that the item is active and not blocked or in a status that prevents processing.
  Reconfigure Settings: If there are configuration issues, consult with your SAP administrator or functional consultant to review the settings related to the item type.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the master or transactional data.
  Authorization Check: Ensure that the user has the necessary authorizations to access and process the item. This may involve checking user roles and permissions.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER or CRM_COMPLAINT to access the relevant data and check the item details.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP CRM for further assistance.