How To Fix CRM_CMG_ADDNOTE013 - Multiple cases were found for external case ID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMG_ADDNOTE - Messages for module CRM_CMG_ADDNOTES

• Message number: 013

• Message text: Multiple cases were found for external case ID &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMG_ADDNOTE013 - Multiple cases were found for external case ID &1 ?

  The SAP error message CRM_CMG_ADDNOTE013 indicates that there are multiple cases associated with the external case ID provided. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to add a note or perform an action on a case that is linked to multiple records.
  Cause:
  
  Duplicate External Case IDs: The external case ID you are trying to use is associated with more than one case in the system. This can happen if the same external ID has been used for different cases, leading to ambiguity in identifying which case to update or add a note to.
  Data Integrity Issues: There may be issues with data integrity in the CRM system, where the same external ID has been incorrectly assigned to multiple cases.
  
  Solution:
  
  Identify the Cases: Use the external case ID to search for all associated cases in the CRM system. You can do this by using transaction codes like CRMD_ORDER or relevant reports to list all cases linked to that external ID.
  Clarify the External ID: If possible, clarify the external case ID to ensure it is unique. This may involve updating the external IDs for the cases to prevent future conflicts.
  Select the Correct Case: If you need to add a note or perform an action, determine which specific case you want to work with and use its internal ID instead of the external case ID.
  Data Cleanup: If there are duplicates that should not exist, consider cleaning up the data by merging cases or correcting the external IDs to ensure that each external ID is unique to a single case.
  Consult Documentation: Refer to SAP documentation or support for specific guidelines on handling cases and external IDs in your version of SAP CRM.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, and others that can help you navigate and manage cases in SAP CRM.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on handling external case IDs.
  User Permissions: Ensure that you have the necessary permissions to view and modify cases in the CRM system, as restrictions might also lead to issues when trying to add notes.
  
  If the problem persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.