How To Fix CRM_CMG_ADDNOTE006 - Text ID &1 is not in this case type in text profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMG_ADDNOTE - Messages for module CRM_CMG_ADDNOTES

• Message number: 006

• Message text: Text ID &1 is not in this case type in text profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMG_ADDNOTE006 - Text ID &1 is not in this case type in text profile ?

  The SAP error message CRM_CMG_ADDNOTE006 indicates that a specific text ID (denoted as &1) is not recognized in the context of the case type defined in the text profile. This typically occurs in the SAP Customer Relationship Management (CRM) module when trying to add a note or text to a case, and the text ID being referenced is not valid for the case type being used.
  Cause:
  
  Invalid Text ID: The text ID you are trying to use is not defined for the specific case type in the text profile.
  Text Profile Configuration: The text profile associated with the case type may not include the text ID you are attempting to use.
  Case Type Restrictions: The case type may have restrictions on which text IDs can be used, and the one you are trying to add does not meet those criteria.
  
  Solution:
  
  
  Check Text Profile Configuration:
  
  Go to the configuration settings for the text profile associated with the case type.
  Ensure that the text ID you are trying to use is included in the text profile for that specific case type.
  
  
  
  Update Text Profile:
  
  If the text ID is missing, you may need to add it to the text profile.
  Navigate to the relevant customizing transaction (e.g., SPRO) and find the section for defining text profiles and case types.
  
  
  
  Verify Case Type Settings:
  
  Check the settings for the case type to ensure that it allows the use of the text ID in question.
  If necessary, modify the case type settings to include the required text ID.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for more information on configuring text profiles and case types.
  
  
  
  Testing:
  
  After making changes, test the functionality again to ensure that the error does not occur.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, or CRMD_ORDER to manage cases.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  User Authorization: Ensure that you have the necessary authorizations to modify text profiles and case types.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.