How To Fix CRM_CMDC_CUSTOMIZING039 - You are not allowed to use this transaction type for adjustment requests

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 039

• Message text: You are not allowed to use this transaction type for adjustment requests

What causes this issue?

You are trying to maintain a transaction type which is not yet
customized in the customizing activity "
<DS:SIMG.CRMVC_ARD_PROFILE_A>Define Profiles and Admissible Transsaction
Types</>".

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING039 - You are not allowed to use this transaction type for adjustment requests ?

  The SAP error message CRM_CMDC_CUSTOMIZING039 indicates that the user is attempting to use a transaction type for adjustment requests that is not permitted. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with transaction types related to adjustments or changes in data.
  Cause:
  
  Transaction Type Configuration: The transaction type being used may not be configured to allow adjustments. This can happen if the transaction type is set up in a way that restricts its use for certain operations.
  User Authorizations: The user may not have the necessary authorizations to perform the action associated with the transaction type.
  Business Rules: There may be specific business rules or settings in the system that prevent the use of certain transaction types for adjustment requests.
  
  Solution:
  
  
  Check Transaction Type Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant customizing settings for CRM.
  Look for the configuration related to transaction types and ensure that the transaction type you are trying to use is allowed for adjustment requests.
  If necessary, modify the configuration to allow the transaction type for adjustments.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations assigned to the user encountering the error.
  Ensure that the user has the necessary permissions to perform actions related to the specific transaction type.
  If needed, work with your SAP security team to adjust the user roles.
  
  
  
  Consult Business Rules:
  
  Review any business rules or processes that may restrict the use of certain transaction types for adjustments.
  If there are specific business requirements, ensure that the transaction type aligns with those requirements.
  
  
  
  Testing:
  
  After making any changes, test the transaction again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Types: In SAP CRM, transaction types define the behavior and characteristics of business transactions. Each transaction type can have specific settings that determine how it can be used.
  Authorization Objects: SAP uses authorization objects to control access to various functions. Ensure that the relevant authorization objects are correctly assigned to the user.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring transaction types.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.