How To Fix CRM_CLIENT_OM003 - Download CRM org. to MSA with Report HRBCI_ATTRIBUTES_BUFFER_UPDATE

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CLIENT_OM - Output for Download Org. Model to Mobile Client

• Message number: 003

• Message text: Download CRM org. to MSA with Report HRBCI_ATTRIBUTES_BUFFER_UPDATE

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CLIENT_OM003 - Download CRM org. to MSA with Report HRBCI_ATTRIBUTES_BUFFER_UPDATE ?

  The SAP error message CRM_CLIENT_OM003 typically occurs when there is an issue with downloading the CRM organizational management (OM) data to the Master Data Services (MSA) system. This error is often related to the report HRBCI_ATTRIBUTES_BUFFER_UPDATE, which is responsible for updating the buffer for organizational management attributes.
  Cause:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the CRM organizational management data that is being downloaded.
  Authorization Issues: The user executing the report may not have the necessary authorizations to access or modify the data.
  Configuration Issues: There may be configuration issues in the CRM system or the MSA system that prevent the data from being transferred correctly.
  Buffer Issues: The buffer for organizational management attributes may be corrupted or not properly updated.
  
  Solution:
  
  Check Data Consistency: Verify the consistency of the organizational management data in the CRM system. Ensure that all required fields are populated and that there are no inconsistencies.
  Review Authorizations: Ensure that the user executing the report has the necessary authorizations to perform the download. Check the roles and authorizations assigned to the user.
  Run the Report: Execute the report HRBCI_ATTRIBUTES_BUFFER_UPDATE manually to see if it provides more detailed error messages or logs that can help identify the issue.
  Check Configuration: Review the configuration settings in both the CRM and MSA systems to ensure they are set up correctly for data transfer.
  Clear Buffer: If the buffer is suspected to be corrupted, consider clearing it and re-running the report to repopulate it.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SE38 to run the report or SM37 to check the job logs for any background jobs related to this error.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  Documentation: Review the official SAP documentation for CRM and MSA integration for any specific guidelines or prerequisites that need to be met.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM error message CRM_CLIENT_OM003.