How To Fix CRM_CIC726 - Model &1 is still in use; deletion not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 726

• Message text: Model &1 is still in use; deletion not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC726 - Model &1 is still in use; deletion not possible ?

  The SAP error message CRM_CIC726 indicates that a specific model (denoted as &1) is still in use, which prevents its deletion. This typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to delete a model that is currently being referenced or utilized by other objects or processes.
  Cause:
  
  Active References: The model you are trying to delete is still being referenced by other objects, such as transactions, reports, or other models.
  Open Sessions: There may be active sessions or processes that are using the model.
  Configuration Dependencies: The model might be part of a configuration that is still active or in use.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify References:
  
  Use transaction codes like SE11 (Data Dictionary) or SE80 (Object Navigator) to check for any references to the model in question.
  Look for any active transactions or processes that might be using the model.
  
  
  
  Check Active Sessions:
  
  Ensure that there are no active sessions or processes that are currently using the model. You can check this in transaction SM66 (Global Work Process Overview) or SM50 (Work Process Overview).
  
  
  
  Remove Dependencies:
  
  If the model is linked to other objects, you will need to remove those dependencies before attempting to delete the model.
  This may involve changing or deleting related objects that are using the model.
  
  
  
  Use Transaction CRM_ORDER:
  
  If the model is related to a CRM order, you can check the order status and ensure that it is not in use.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific details on the model and its dependencies.
  
  
  
  Contact Support:
  
  If you are unable to identify the cause or resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, SE11, SE80, SM66, and SM50.
  SAP Notes: Check for any SAP Notes related to the error message CRM_CIC726 for additional insights or patches that may address the issue.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.