How To Fix CRM_CIC702 - Select only one profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 702

• Message text: Select only one profile

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC702 - Select only one profile ?

  The SAP error message CRM_CIC702: "Select only one profile" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with the CRM Interaction Center (CIC). This error indicates that the system expects the user to select only one profile, but multiple profiles have been selected instead.
  Cause:
  
  Multiple Profile Selection: The most common cause of this error is that the user has attempted to select more than one profile in a scenario where only a single profile is allowed.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to this error when trying to access certain functionalities.
  User Interface Issues: Sometimes, the user interface may allow for multiple selections, but the backend logic only supports single selections.
  
  Solution:
  
  Select a Single Profile: Ensure that you are selecting only one profile when prompted. Review your selections and deselect any additional profiles.
  Check User Permissions: Verify that your user role has the necessary permissions to access the profiles you are trying to select.
  Review Configuration: If you are an administrator, check the configuration settings related to profiles in the CRM system. Ensure that the settings align with the expected behavior of the application.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on profile management within the CRM Interaction Center.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  User Training: Ensure that users are trained on how to properly select profiles within the CRM system to avoid this error in the future.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the CRM_CIC702 error and continue working within the SAP CRM system effectively.