How To Fix CRM_CIC054 - User &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 054

• Message text: User &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC054 - User &1 not found ?

  The SAP error message CRM_CIC054: User &1 not found typically occurs in the SAP Customer Relationship Management (CRM) system when the system is unable to locate a user in the user master data. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  User Not Created: The user specified in the error message does not exist in the SAP system.
  User Deactivation: The user might exist but has been deactivated or locked.
  Incorrect User ID: There may be a typo or incorrect user ID being referenced in the transaction or process.
  Authorization Issues: The user may not have the necessary authorizations to access the CRM functionalities.
  System Configuration: There may be issues with the configuration of the CRM system or the integration with other systems.
  
  Solutions:
  
  
  Check User Existence:
  
  Go to transaction SU01 (User Maintenance) and check if the user ID exists.
  If the user does not exist, create a new user with the required details.
  
  
  
  Check User Status:
  
  If the user exists, check if the user is active. Ensure that the user is not locked or deactivated.
  You can unlock the user in transaction SU01 if necessary.
  
  
  
  Verify User ID:
  
  Double-check the user ID being referenced in the error message for any typos or errors.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary roles and authorizations to perform the actions in the CRM system.
  You can check the roles assigned to the user in transaction SU01.
  
  
  
  System Configuration:
  
  If the issue persists, check the system configuration and integration settings, especially if the user is supposed to be coming from an external system (like an LDAP directory).
  
  
  
  Consult Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or information that might provide more context about the issue.
  
  
  
  Related Information:
  
  User Management: Familiarize yourself with user management in SAP, including how to create, modify, and delete users.
  Authorization Concepts: Understand the role-based access control in SAP and how to assign roles to users.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or security team for further assistance.