How To Fix CRM_CIC031 - Profile category &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 031

• Message text: Profile category &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC031 - Profile category &1 does not exist ?

  The SAP error message CRM_CIC031 indicates that the profile category specified in the system does not exist. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the CRM Interaction Center (CIC).
  Cause:
  
  Non-existent Profile Category: The profile category referenced in the transaction or configuration does not exist in the system. This could be due to a typo, incorrect configuration, or the profile category not being created.
  Missing Customization: If the system has been customized, the necessary profile categories may not have been set up correctly.
  Transport Issues: If the system has recently undergone a transport of changes, the profile category may not have been included or properly activated.
  
  Solution:
  
  Check Profile Category: Verify the profile category being used. Ensure that it is correctly spelled and exists in the system. You can check this in the customizing settings.
  Create Profile Category: If the profile category does not exist, you may need to create it. This can typically be done in the SAP Customizing Implementation Guide (IMG) under:
  
  CRM -> Interaction Center -> Define Profile Categories
  
  
  Review Customization: If you are working in a customized environment, review the customization settings to ensure that all necessary profile categories are defined.
  Transport Management: If the issue arose after a transport, check the transport logs to ensure that the profile category was included and properly activated in the target system.
  Authorization Check: Ensure that you have the necessary authorizations to access and modify profile categories.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO to access the IMG and check the configuration settings.
  Documentation: Refer to SAP Help documentation for CRM Interaction Center for more details on profile categories and their configuration.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.